Returns & Exchanges
At Prismax Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your beauty products, you may return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the unused products in their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it, and securely attach it to the outside of your return box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed once our warehouse inspects the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing